Manager Strategy and Operations

Full-Time, All Locations


About Us

With over 10 million customers in 3 months of Operation worldwide Ride no doubt has become the fastest -growing tech companies in the world and it's all thanks to Our People, Technology and service while the statements in support of DEI is loud and clearly defined, we have unapologetically help to empower equal outcomes and “make room at the table” for everyone to participate, we have company-wide strategies and a holistic action plan in motion where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability. Our ultimate goal is to make Ride the most preferred international cab and delivery organization worldwide.


About the Job


Ride is looking for top-talent to play a pivotal role in growing our business. This is a rare opportunity for someone who is excited about joining a fast-paced business! We’re looking for deep market knowledge people to enable us best serve our merchants by bringing to market game changing products that will better service their needs, as well as finding new ways to grow our partners business on our platform. Join our never-ending pursuit to empower economies in your country and across the globe. As part of oue team, our mission is to create a best in class restaurant selection and experience, build cutting edge services for our merchants to grow their business and to help our partners operate efficiently on the platform. As a Manager in Merchant Strategy and Operations in your area you will be required to support the end to end process for Merchant acquisition through 2 key surface areas: you’ll be responsible for finding the best restaurants, figuring out how to get them on Ridel as efficiently as possible and supporting our go-to-market initiatives for programs that impact our merchant base. You’ll work cross-functionally between our sales, partner management, operations, product and analytics teams to build the merchant foundation. : you’ll help create a truly merchant first platform by devising pricing strategies and initiatives to accelerate the growth of our restaurant businesses. You will find the balance of creating new pricing packages, bringing to life our suite of products we offer merchants and drive revenue building initiatives for Ridel and our partners. This is an exciting role as you will drive the selection and growth of the Merchant organization in your country through data-driven decisions and coordination of cross functional partners to execute against your plan. This will be an ambiguous role, and will require high amounts of autonomy and planning to continue pushing the envelope of success in your Country As Ridel accelerates, we’re looking for a leader to fulfill that mission and scale our services and operations across our growing partner base. You’ll be an innovator who will promote growth and learn where we create value for our next customer.

  • Strategise – Devise and execute initiatives against the overall sales org strategy for “winning the merchant"
  • Experiment – Use data-driven decision-making and sound business judgment to run sales tests and lead market intelligence efforts
  • Optimise – Build the best merchant acquisition engine as Ridel continues to offer the highest quality selection for its customers
  • Analyse – Build models to evaluate the economics, value, consumer patterns, campaign success and opportunity costs of strategic initiatives intended to multiply rep productivity
  • Execute - Collaborate with cross-functional teams to develop and execute campaigns and initiatives that drive merchant acquisition, engagement and retention.
  • Influence – Manage cross-functional projects with our sales, partner management, operations, product, engineering, business operations and business development teams to improve the merchant experience and achieve targets


You are Required to have

  • 6+ years of experience in strategy and operations, commercial management, operations, or consulting; direct management experience, high-growth startup or sales ops experience is preferred
  • Proven track record of leading cross-functional initiatives, hitting goals, and succeeding in a complex and fast moving environment
  • Excellent analytical thinker who can deliver actionable recommendations out of complex datasets; intermediate SQL experience strongly preferred as is experience with Salesforce
  • Expert communication and interpersonal skills

  • About You

    Experience is great, but what we really look for is Aggression, drive, intelligence, integrity and passion. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above join Us and be part of Our Global Community!